These terms apply to all bookings at Galuwa Recreation Centre, including casual court hire, regular and ongoing hire, programs and competitions and events and functions. By confirming a booking, you agree to the conditions below.
Outdoor Courts
Patrons please note that only soft balls are allowed when playing pickleball at all times. The soft balls can be hired from reception upon arrival.
Speakers are not allowed to be utilised on the outdoor courts. Galuwa Recreation Centre staff reserve the right to ask patrons to switch off any music or noise created from your booking at any time of the day.
Please be mindful of the local residents and keep noise to a minimum whilst playing and exiting the outdoor courts area.
Cancellations by the Hirer
Cancellations made with more than 24 hours notice prior to the booking start time will receive a centre credit to the full value of the booking. Credits are valid for 3 months from the date of issue and may be applied to any future booking at Galuwa.
Cancellations made within 24 hours of the booking start time will not be eligible for a credit or refund, as the court time cannot reasonably be reallocated.
Cancellations by the Centre
In the event that Galuwa is required to cancel a booking due to unforeseen circumstances – including facility issues, emergency closures or wet weather – hirers will receive a centre credit to the full value of their booking, valid for 3 months from the date of issue.
Credits
Credits are valid for 3 months from the date of issue and will not be extended or refunded upon expiry. Credits are non-transferable, hold no cash value and may only be redeemed against future bookings at Galuwa.
Refunds
Galuwa operates a credit-based policy. Monetary refunds are not provided except where required under Australian Consumer Law.
No-Shows
Hirers who do not attend their booking without prior notice will forfeit the full booking fee. No credit or refund will be issued.
Regular + Ongoing Hire
The 24-hour Cancellation Policy applies to each individual session. Repeated late cancellations or no-shows may affect ongoing hire arrangements at the discretion of centre management